Terms and Conditions

Freshair.one is a digital platform owned and operated by Freshair Holding. All technical services, MEP maintenance, and installations are executed under the UAE Trade License: Freshair Technical Systems L.L.C., registered in Dubai, UAE.

• The content on our platform is for the explanation, booking, and implementation of MEP maintenance and installation services. It is subject to change without prior notice.
• We use cookies to monitor browsing preferences and enhance user experience. By using our platform, you consent to the storage of relevant personal information as outlined in our Privacy Policy.
• Freshair reserves the right to amend, cancel, or make exceptions to these terms at any time. Continued use of our services constitutes acceptance of the updated terms.

• Freshair is a provider of technical services. No partnership, joint venture, or agency is created by these Terms, and you do not have any authority to bind Freshair in any respect.
• Freshair shall not be liable for failure to perform obligations resulting from causes beyond our reasonable control, including but not limited to electronic, mechanical, or communications failure or force majeure events.

To ensure high-quality service and protect all stakeholders, the following processes are mandatory:

• Pre-Work Documentation: Technicians are required to take "Initial State" photographs of equipment and work areas. Freshair is not liable for pre-existing damages, leaks, or mechanical fatigue documented at this stage.
• Site Safety & Valuables: While our technicians follow strict safety protocols, the safety of the premises and the protection of fragile interior items remain the client's responsibility. Clients must clear the work zone of valuables prior to the technician's arrival.
• Work Completion Certificate (WCC): Upon completion, the client must sign a digital WCC. This signature constitutes a legal acknowledgement that the work was completed to a high standard, the area was left clean, and no property damage occurred.

• System Fatigue: Freshair is not responsible for the failure of aged, poorly maintained, or "end-of-life" machinery that breaks down during standard maintenance (e.g., aged AC compressors failing during a routine coil cleaning or gas top-up).
• Damage Claims: Any claims regarding property damage must be reported within 24 hours of service completion. Claims regarding missing items must be reported within 48 hours and must be accompanied by a formal police report.
• Unethical Claims: Freshair reserves the right to refuse service or blacklist users who provide a hazardous environment or attempt to make fraudulent claims against technicians.

• Non-Refundable Fees: Once a service, inspection, or installation is finalized, fees are non-refundable unless a verified company-caused violation is proven via a technical audit.
• Taxes: All services are subject to 5% UAE VAT and other applicable taxes.
• Payment Methods: We accept online payments via Visa/Mastercard (AED) and cash. By providing card details, you authorize Freshair Technical Systems L.L.C. to charge for finalized bookings, recurring maintenance, or outstanding balances.
• Pricing: We reserve the right to change rates with 10 days' notice on the platform, except for temporary promotions which may change instantly.

• A minimum of 12 hours' notice is required to cancel or reschedule a booking.
• Notifications must be in writing via contact@freshair.one or our official WhatsApp channel.
• Freshair reserves the right to levy a "Late Cancellation Fee" of AED 100 to cover administrative and mobilization costs for the technical team.

We maintain quality through three distinct methods:

1. Unannounced Visits: Random inspections to ensure technicians are in the Freshair uniform and following technical checklists.
2. Technical Audits: A walkthrough with a lead engineer for complex MEP installations.
3. Digital Follow-up: Post-service satisfaction queries to ensure system optimization.

• Users must be at least 18 years of age to register or transact.
• You are responsible for maintaining the confidentiality of your account credentials.
• You must provide a safe working environment, including necessary clearances to reach MEP units and access to water/electricity where required.

All materials on this website—including the logo, design, layout, graphics, and the "Freshair.one" brand—are owned by or licensed to Freshair. Reproduction is strictly prohibited under UAE Copyright Law.

• Sanctions: Freshair will not trade with or provide services to OFAC or sanctioned countries.
• Communication: By booking, you consent to receive service updates, appointment confirmations, and marketing via WhatsApp, SMS, and Email.
• Jurisdiction: Any dispute arising out of the use of this platform or service is subject to the local laws of the UAE Main Courts.

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited to the minimum extent necessary so that the remaining Terms remain in full force and effect.